Customer feedback on defective product training
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Release time:
Jun 26,2025
To effectively reduce customer complaint rates and improve service responsiveness, 6 the company organized a special training program on customer feedback issues this month. From the pruning and inspection department, 34 employees participated in this training. Through systematic learning, they comprehensively strengthened their understanding of frequently occurring issues, building a solid defense for improving customer satisfaction.
At the beginning of the training, the Quality Department revealed current customer feedback issues using a set of survey data. Following this, the Quality Department's process engineers gave a comprehensive explanation of the entire process of handling customer feedback issues, from emotional appeasement and needs confirmation during initial contact, to problem tracing during the investigation and analysis phase, and finally to solution development and follow-up. Through the review of real feedback cases, key processing points were detailed.
A new employee from the inspection department shared, "This training has revolutionized my understanding of customer feedback. I now realize that every detail in handling feedback can be an opportunity to improve customer trust." Manufacturing also stated that they will optimize internal processes based on the training content to reduce negative feedback caused by product defects from the source.
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Address: No. 39-6-1, No. 2, Gangxing Street, Economic and Technological Development Zone, Dalian City, Liaoning Province
Telephone:0411-88035927
Fax:0411-88035927
Mailbox:liuchunhong@dlbhxs.com
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